Informativa sulle spedizioni

If you’re located in Australia standard shipping is $9.99 and free on all orders over $100.

Express shipping is free for orders over $130 and for orders under $130 it is is $14.99

Multiple shipping options (including express or expedited shipping) are available at check out.

Shipping normally takes 2-8 business days once dispatched from our Melbourne warehouse. Shipping is calculated at checkout for your delivery location. If you have any questions, please contact us at contact@drypaws.com.au 

International shipping is calculated at checkout.

 Same-business-day dispatch if ordered before 10:15am

  

Express Shipping 

Standard Shipping

Aus Post Metro 

1-2 business days 

2-4 business days 

Aus Post Regional 

1-4 business days  

2-8 business days 

Aus Post international 

 

3-8+ Business days

 

 

Can I change my shipping address? Sure can! Provided your order has not shipped, please send us the new shipping address details ASAP and we can change this over for you. To reach out with your new/updated shipping address, email us at: contact@drypaws.com.au If your order has already shipped, don’t panic! You can still redirect it via the Australia Post tracking link provided on your shipping confirmation email. *Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.

Help! My order is lost/hasn’t been delivered? Although Australia Post quote us 2-8 business days for standard delivery if you include regional and international, they may not always be able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post. *Please note: The investigation outcome timeline can vary from courier to courier. We’ll do our best to help with a timely resolution.


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Please read our refund & shipping policy carefully. By placing an order on our website, you agree to the above shipping terms.

International delivery outside Australia.
Any costs related to customs duties and/or taxes shall be borne by the user. Such costs are explicitly included in the purchase price of the product for Australian customers.

Unfortunately, our shipping costs may not include additional international duties, as we are not able to predict their amounts in relation to the value of the goods, the tariff code, and the local customs laws in each country.